HELP CENTRE
Everything worth asking first
Grouped by what people actually ask about — how the device behaves, who it is safe around, and what happens after you order. If something is not covered here, we would rather you asked than guessed.
01 — THE DEVICE
How it behaves
What does the device actually do?
It stakes into your garden soil and emits targeted ultrasonic sound waves when motion is detected, pitched above the range most adults hear. The intent is to make your lawn, garden beds, and flower patches feel unappealing so visiting animals choose to settle elsewhere.
Will I be able to hear it?
The frequency sits beyond standard adult human hearing. Children, teenagers, or individuals with sensitive hearing may catch a subtle click or tone when the motion sensor trips, but it remains virtually silent to most people.
Does it work through walls?
No. High-frequency sound waves cannot pass through solid walls, wooden fences, or dense garden hedges. For full protection, place the repeller in an open area with a clear line of sight across your yard or flowerbeds.
How many do I need?
For a standard garden, 1 to 2 units usually cover the main entry points. Because sound waves do not bend around obstacles or penetrate barriers, larger properties, front/back yards, or L-shaped spaces will benefit from one device per distinct area.
Is there anything to refill or replace?
No. The device is 100% chemical-free and self-sustaining. The top-mounted solar panel charges the internal battery automatically, meaning there are no cartridges, sprays, or batteries to replace.
Can I leave it running all the time?
Yes. The repeller is engineered for continuous 24/7 outdoor exposure. Its motion-activation mode conserves energy, allowing the solar battery to stay charged through the night so your garden remains protected day and night.
02 — SAFETY
Who it is safe around
Is it safe around cats and dogs?
Although the device will not cause harm to cats and dogs, they can both (particularly cats) can hear higher frequencies than humans meaning they may react to the repeller if it is in range.
If a household pet does seem curious, bothered or sensitive, simply point the motion sensor away from their main outdoor lounge area or kennel.
What about pet rodents and rabbits?
Do not use it in a room where any are kept. Rabbits, hamsters, guinea pigs, gerbils, pet mice and pet rats all hear squarely within the target range, and the device makes no distinction between a wild rodent and a pet one.
Is it safe around children?
There is nothing released into the air — no vapour, spray or residue. As with any plug-in device, keep it out of reach of very small children and use a socket they cannot easily get to.
Are any chemicals involved?
None. Nothing is dispersed, so there is no residue on worktops, no smell, and nothing to ventilate afterwards.
03 — ORDERS AND SUPPORT
After you order
When will my order be dispatched?
All orders across the USA, UK, and EU are dispatched within 1 working day. You will receive a tracking link via email as soon as your package leaves our fulfillment center so you can follow its delivery progress.
Where do you deliver?
We ship across the USA, UK, and EU. Local fulfillment centers ensure fast, reliable delivery straight to your doorstep without surprise customs fees or long transit delays.
Can I return it?
Yes. We offer a hassle-free return policy. If you are not completely satisfied with your repeller, simply reach out to our support team within 30 days of receiving your order for return instructions.
It does not seem to be doing anything. What now?
First, check that the solar panel is receiving adequate sunlight and that the motion sensor has an unblocked line of sight across your garden. Because ultrasonic deterrence relies on breaking animal habits, allow 14–30 days for pests to adjust and permanently leave the area.
Still stuck? Click here to contact us via WhatsApp and a person will reply — we would rather answer a question twice than have you guess.